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Our teams can now focus on solving real issues, while routine requests are handled faster and more consistently.\"","\u003Cp data-start=\"354\" data-end=\"520\">Customer Operations Lead\u003C/p>\n\u003Cp> \u003C/p>\n\u003Cp data-start=\"354\" data-end=\"520\">\u003Cstrong>About this project:\u003C/strong>\u003C/p>\n\u003Cp>Our client, one of the largest energy suppliers in Europe, was facing growing pressure on their customer support operations — with over \u003Cstrong>2 million inquiries\u003C/strong> per year across gas, power, and water services.\u003C/p>\n\u003Cp>We helped them design and deploy AI-powered tools that automate the classification of incoming requests and assist agents in responding faster and more accurately.\u003C/p>\n\u003Cp>Within 15 months, they automated six phone-based processes and three email-based ones, reducing average handling time and improving service consistency across channels.\u003C/p>\n\u003Cp> \u003C/p>\n\u003Cp> \u003C/p>\n",{"ID":690,"id":690,"title":691,"filename":692,"filesize":693,"url":694,"link":695,"alt":696,"author":547,"description":697,"caption":697,"name":698,"status":550,"uploaded_to":699,"date":700,"modified":701,"menu_order":13,"mime_type":602,"type":555,"subtype":603,"icon":557,"width":604,"height":604,"sizes":702},8186,"Improving-Customer-Support-with-AI-for-a-Leading-Energy-Provider-CBTW","Improving-Customer-Support-with-AI-for-a-Leading-Energy-Provider-CBTW.jpg",53832,"https://admin.cbtw.tech/wp-content/uploads/Improving-Customer-Support-with-AI-for-a-Leading-Energy-Provider-CBTW.jpg","https://cbtw.tech/sectors/energy-utilities/improving-customer-support-with-ai-for-a-leading-energy-provider-cbtw/","Modern headset with microphone on a desk, illustrating the integration of AI tools in customer support operations.","Improving Customer Support with AI for a Leading Energy Provider CBTW","improving-customer-support-with-ai-for-a-leading-energy-provider-cbtw",8111,"2025-07-01 17:40:31","2025-07-01 17:42:40",{"thumbnail":703,"thumbnail-width":561,"thumbnail-height":561,"medium":704,"medium-width":608,"medium-height":608,"medium_large":694,"medium_large-width":609,"medium_large-height":609,"large":694,"large-width":604,"large-height":604,"1536x1536":694,"1536x1536-width":604,"1536x1536-height":604,"2048x2048":694,"2048x2048-width":604,"2048x2048-height":604},"https://admin.cbtw.tech/wp-content/uploads/Improving-Customer-Support-with-AI-for-a-Leading-Energy-Provider-CBTW-100x100.jpg","https://admin.cbtw.tech/wp-content/uploads/Improving-Customer-Support-with-AI-for-a-Leading-Energy-Provider-CBTW-800x800.jpg",[706,709],{"card_number":707,"card_legend":708},"2,000,000","Customer requests classified",{"card_number":710,"card_legend":711},"Smarter service","AI-powered support tools",{"acf_fc_layout":713,"cbtw_list_key":714,"cbtw_list_title":715,"cbtw_list_items":716,"cta_link":816,"hubspot_form_id":563},"block_dynamic_list","MULTIDISCIPLINARY EXPERTISE","How We Create Value",[717,742,762,780,798],{"cbtw_list_item_title":718,"cbtw_list_item_description":719,"cbtw_list_item_image":720,"cbtw_list_item_video":741},"A Global Tech Solutions Company","\u003Cp>Our capabilities span the full technology value chain, from Strategy, Product & Transformation through Software Engineering, AI & Data, and Cloud & Enterprise Platforms, to Cybersecurity and ongoing operations. We deliver these through a single integrated model – not as separate workstreams – across Banking & Finance, Retail & E-commerce, Telco & Media, and Luxury.\u003C/p>\n\u003Cp> \u003C/p>\n\u003Cp> \u003C/p>\n",{"ID":721,"id":721,"title":722,"filename":723,"filesize":724,"url":725,"link":726,"alt":727,"author":728,"description":729,"caption":730,"name":722,"status":550,"uploaded_to":731,"date":732,"modified":733,"menu_order":13,"mime_type":734,"type":555,"subtype":735,"icon":557,"width":736,"height":736,"sizes":737},14194,"cbtw-global-tech-solutions-ecosystem","cbtw-global-tech-solutions-ecosystem.webp",36480,"https://admin.cbtw.tech/wp-content/uploads/cbtw-global-tech-solutions-ecosystem.webp","https://cbtw.tech/?attachment_id=14194","Diagram showing CBTW’s five interconnected service lines arranged in a circle: Software Engineering, Cloud & Enterprise Platforms, Cybersecurity, AI & Data Platforms, and Strategy, Product & Transformation. At the center, a loop labeled ‘Advise, Build, Run’ illustrates the continuous delivery model connecting all domains","12","This diagram shows how cloud infrastructure, enterprise platforms, software engineering, cybersecurity, AI and data, and strategic transformation can work together across the full Advise, Build and Run cycle","From advisory to implementation and ongoing operations: a connected approach that covers every stage of your technology transformation",13831,"2026-04-02 13:54:34","2026-04-02 13:55:05","image/webp","webp",1801,{"thumbnail":738,"thumbnail-width":561,"thumbnail-height":561,"medium":739,"medium-width":608,"medium-height":608,"medium_large":725,"medium_large-width":609,"medium_large-height":609,"large":740,"large-width":671,"large-height":671,"1536x1536":725,"1536x1536-width":673,"1536x1536-height":673,"2048x2048":725,"2048x2048-width":736,"2048x2048-height":736},"https://admin.cbtw.tech/wp-content/uploads/cbtw-global-tech-solutions-ecosystem-100x100.webp","https://admin.cbtw.tech/wp-content/uploads/cbtw-global-tech-solutions-ecosystem-800x800.webp","https://admin.cbtw.tech/wp-content/uploads/cbtw-global-tech-solutions-ecosystem-1024x1024.webp",{"video":8},{"cbtw_list_item_title":743,"cbtw_list_item_description":744,"cbtw_list_item_image":745,"cbtw_list_item_video":761},"Strategy, Product & Transformation","\u003Cp>Data and AI initiatives require clear business objectives and organisational alignment to deliver results. Defining the right problems to solve, prioritising use cases, and building roadmaps that reflect the organisation’s actual maturity are inseparable from the technical execution. A well-scoped AI strategy is as important as the platform built to support it.\u003C/p>\n\u003Cp> \u003C/p>\n\u003Cp> \u003C/p>\n",{"ID":746,"id":746,"title":747,"filename":748,"filesize":749,"url":750,"link":751,"alt":752,"author":753,"description":747,"caption":747,"name":747,"status":550,"uploaded_to":754,"date":755,"modified":756,"menu_order":13,"mime_type":734,"type":555,"subtype":735,"icon":557,"width":736,"height":736,"sizes":757},13728,"cbtw-global-tech-solution-company-ecosystem-ai-data-platform-strategy-product-transformation","cbtw-global-tech-solution-company-ecosystem-ai-data-platform-strategy-product-transformation.webp",40034,"https://admin.cbtw.tech/wp-content/uploads/cbtw-global-tech-solution-company-ecosystem-ai-data-platform-strategy-product-transformation.webp","https://cbtw.tech/?attachment_id=13728","Diagram of CBTW’s Global Tech Solutions ecosystem highlighting Strategy, Product & Transformation and AI & Data Platforms. These two service lines are emphasized in yellow within a five-domain model connected by a central loop representing integrated delivery and collaboration","20",13586,"2026-03-24 10:50:53","2026-03-31 11:21:33",{"thumbnail":758,"thumbnail-width":561,"thumbnail-height":561,"medium":759,"medium-width":608,"medium-height":608,"medium_large":750,"medium_large-width":609,"medium_large-height":609,"large":760,"large-width":671,"large-height":671,"1536x1536":750,"1536x1536-width":673,"1536x1536-height":673,"2048x2048":750,"2048x2048-width":736,"2048x2048-height":736},"https://admin.cbtw.tech/wp-content/uploads/cbtw-global-tech-solution-company-ecosystem-ai-data-platform-strategy-product-transformation-100x100.webp","https://admin.cbtw.tech/wp-content/uploads/cbtw-global-tech-solution-company-ecosystem-ai-data-platform-strategy-product-transformation-800x800.webp","https://admin.cbtw.tech/wp-content/uploads/cbtw-global-tech-solution-company-ecosystem-ai-data-platform-strategy-product-transformation-1024x1024.webp",{"video":8},{"cbtw_list_item_title":46,"cbtw_list_item_description":763,"cbtw_list_item_image":764,"cbtw_list_item_video":779},"\u003Cp>Data products and AI models only have impact when integrated into the systems and applications people use daily. Embedding analytics, automation, and AI capabilities into web, mobile, and enterprise applications requires data architecture and software development to be addressed together.\u003C/p>\n\u003Cp> \u003C/p>\n\u003Cp> \u003C/p>\n",{"ID":765,"id":765,"title":766,"filename":767,"filesize":768,"url":769,"link":770,"alt":8,"author":771,"description":8,"caption":8,"name":772,"status":550,"uploaded_to":773,"date":774,"modified":774,"menu_order":13,"mime_type":734,"type":555,"subtype":735,"icon":557,"width":736,"height":736,"sizes":775},13776,"GTS_Scheme_Data&SE","GTS_Scheme_DataSE.webp",41694,"https://admin.cbtw.tech/wp-content/uploads/GTS_Scheme_DataSE.webp","https://cbtw.tech/?attachment_id=13776","41","gts_scheme_datase",13676,"2026-03-24 14:21:43",{"thumbnail":776,"thumbnail-width":561,"thumbnail-height":561,"medium":777,"medium-width":608,"medium-height":608,"medium_large":769,"medium_large-width":609,"medium_large-height":609,"large":778,"large-width":671,"large-height":671,"1536x1536":769,"1536x1536-width":673,"1536x1536-height":673,"2048x2048":769,"2048x2048-width":736,"2048x2048-height":736},"https://admin.cbtw.tech/wp-content/uploads/GTS_Scheme_DataSE-100x100.webp","https://admin.cbtw.tech/wp-content/uploads/GTS_Scheme_DataSE-800x800.webp","https://admin.cbtw.tech/wp-content/uploads/GTS_Scheme_DataSE-1024x1024.webp",{"video":8},{"cbtw_list_item_title":781,"cbtw_list_item_description":782,"cbtw_list_item_image":783,"cbtw_list_item_video":797},"Cloud & Enterprise Platforms","\u003Cp>Data platforms and AI workloads require reliable, scalable infrastructure to operate in production. Deployment, observability, and cost efficiency are not infrastructure concerns alone, they shape what data and AI potential can realistically deliver, and under what constraints.\u003C/p>\n",{"ID":784,"id":784,"title":785,"filename":786,"filesize":787,"url":788,"link":789,"alt":8,"author":513,"description":8,"caption":8,"name":790,"status":550,"uploaded_to":791,"date":792,"modified":792,"menu_order":13,"mime_type":734,"type":555,"subtype":735,"icon":557,"width":736,"height":736,"sizes":793},13844,"GTS_Scheme_Cloud&Data","GTS_Scheme_CloudData.webp",41344,"https://admin.cbtw.tech/wp-content/uploads/GTS_Scheme_CloudData.webp","https://cbtw.tech/?attachment_id=13844","gts_scheme_clouddata",13781,"2026-03-24 22:42:32",{"thumbnail":794,"thumbnail-width":561,"thumbnail-height":561,"medium":795,"medium-width":608,"medium-height":608,"medium_large":788,"medium_large-width":609,"medium_large-height":609,"large":796,"large-width":671,"large-height":671,"1536x1536":788,"1536x1536-width":673,"1536x1536-height":673,"2048x2048":788,"2048x2048-width":736,"2048x2048-height":736},"https://admin.cbtw.tech/wp-content/uploads/GTS_Scheme_CloudData-100x100.webp","https://admin.cbtw.tech/wp-content/uploads/GTS_Scheme_CloudData-800x800.webp","https://admin.cbtw.tech/wp-content/uploads/GTS_Scheme_CloudData-1024x1024.webp",{"video":8},{"cbtw_list_item_title":75,"cbtw_list_item_description":799,"cbtw_list_item_image":800,"cbtw_list_item_video":815},"\u003Cp>Data pipelines, AI models, and governance frameworks introduce security and compliance considerations that cannot be treated separately. Access controls, data privacy, model integrity, and regulatory requirements are inherent to any well-designed AI product or Data Platforms, particularly when handling sensitive data or deploying autonomous systems.\u003C/p>\n\u003Cp> \u003C/p>\n\u003Cp> \u003C/p>\n",{"ID":801,"id":801,"title":802,"filename":803,"filesize":804,"url":805,"link":806,"alt":8,"author":807,"description":8,"caption":8,"name":808,"status":550,"uploaded_to":809,"date":810,"modified":810,"menu_order":13,"mime_type":734,"type":555,"subtype":735,"icon":557,"width":736,"height":736,"sizes":811},13711,"GTS_Scheme_Cyber&Data","GTS_Scheme_CyberData.webp",41198,"https://admin.cbtw.tech/wp-content/uploads/GTS_Scheme_CyberData.webp","https://cbtw.tech/?attachment_id=13711","24","gts_scheme_cyberdata",13254,"2026-03-24 10:34:11",{"thumbnail":812,"thumbnail-width":561,"thumbnail-height":561,"medium":813,"medium-width":608,"medium-height":608,"medium_large":805,"medium_large-width":609,"medium_large-height":609,"large":814,"large-width":671,"large-height":671,"1536x1536":805,"1536x1536-width":673,"1536x1536-height":673,"2048x2048":805,"2048x2048-width":736,"2048x2048-height":736},"https://admin.cbtw.tech/wp-content/uploads/GTS_Scheme_CyberData-100x100.webp","https://admin.cbtw.tech/wp-content/uploads/GTS_Scheme_CyberData-800x800.webp","https://admin.cbtw.tech/wp-content/uploads/GTS_Scheme_CyberData-1024x1024.webp",{"video":8},{"title":817,"url":818,"target":8},"Discover our services","https://cbtw.tech/service-overview/",{"acf_fc_layout":820,"tag_name":821,"section_title":822,"cta_link":823,"cards":826,"background":562,"hubspot_form_id":563},"block_expertises","Areas of expertise","Building the foundations of a data-driven, AI-powered organization",{"title":824,"url":825,"target":8},"Contact an expert","https://cbtw.tech/contact/",[827,832,837,842,850,855],{"icon_url":828,"title":829,"description":830,"sub_content":831,"navigation_link":8},"https://admin.cbtw.tech/wp-content/uploads/Modern-Data-Stack-Data-Analytics-and-AI-service-line-CBTW-global-tech-company.png","Modern Data Stack","Build a data foundation that’s reliable, scalable, and ready for data and AI products.","\u003Cul>\n\u003Cli>Cloud-native data warehouse, lake or lakehouse\u003C/li>\n\u003Cli>Pipeline design and orchestration (batch and real-time)\u003C/li>\n\u003Cli>Streaming and event-based architecture\u003C/li>\n\u003Cli>Infrastructure deployment on cloud or hybrid\u003C/li>\n\u003Cli>Tool evaluation and interoperability\u003Cbr />\nPlatform operations (RMS/HMS)\u003C/li>\n\u003C/ul>\n",{"icon_url":833,"title":834,"description":835,"sub_content":836,"navigation_link":8},"https://admin.cbtw.tech/wp-content/uploads/Self-Service-and-Data-Culture-Data-Analytics-and-AI-service-line-CBTW-global-tech-company.png","Self-Service & Data Culture","Give your teams the tools to act on — and with — data and AI, confidently.","\u003Cul>\n\u003Cli>Self-service analytics environments\u003C/li>\n\u003Cli>Data enablement and literacy programs\u003C/li>\n\u003Cli>Guardrails for citizen data science and analytics\u003C/li>\n\u003Cli>Embedded analytics in tools and workflows\u003C/li>\n\u003Cli>GenAI-powered capabilities\u003C/li>\n\u003Cli>Data storytelling and adoption campaigns\u003C/li>\n\u003C/ul>\n",{"icon_url":838,"title":839,"description":840,"sub_content":841,"navigation_link":8},"https://admin.cbtw.tech/wp-content/uploads/Data-AI-for-Business-Teams-Data-Analytics-and-AI-service-line-CBTW-global-tech-company.png","Data & AI for Business Teams","Put insights and capabilities in the hands of those who need them most.","\u003Cul>\n\u003Cli>Customer analytics and segmentation\u003C/li>\n\u003Cli>Churn prediction and sales forecasting\u003C/li>\n\u003Cli>ROI tracking and marketing attribution\u003C/li>\n\u003Cli>Personalization and next-best-action models\u003C/li>\n\u003Cli>Operations and supply chain use cases\u003C/li>\n\u003Cli>End-user enablement across departments\u003C/li>\n\u003C/ul>\n",{"icon_url":843,"title":844,"description":845,"sub_content":846,"navigation_link":847},"https://admin.cbtw.tech/wp-content/uploads/Generative-Agentic-AI-Products-Data-Analytics-and-AI-service-line-CBTW-global-tech-company.png","Generative & Agentic AI Products","Turn GenAI from hype into helpful, integrated tools that reason, plan, and act.","\u003Cul>\n\u003Cli>Autonomous agents for task orchestration and decision support\u003C/li>\n\u003Cli>Internal copilots and productivity boosters\u003C/li>\n\u003Cli>Multi-step reasoning and planning workflows\u003C/li>\n\u003Cli>RAG pipelines and document search\u003C/li>\n\u003Cli>Prompt engineering and model fine-tuning\u003C/li>\n\u003Cli>Governance, risk safeguards, and pilot rollout\u003C/li>\n\u003C/ul>\n",{"title":848,"url":849,"target":8},"Discover our Agentic AI Solution for Retail","https://lp.cbtw.tech/agentic-ai-for-retail-operations-autonomous-customer-service-process-automation",{"icon_url":851,"title":852,"description":853,"sub_content":854,"navigation_link":8},"https://admin.cbtw.tech/wp-content/uploads/AI-ML-in-Production-Data-Analytics-and-AI-service-line-CBTW-global-tech-company.png","AI & ML in Production","Turn AI from exploration into everyday results.","\u003Cul>\n\u003Cli>AI use case framing and strategic roadmap definition\u003C/li>\n\u003Cli>Model development and secure deployment\u003C/li>\n\u003Cli>MLOps setup and automation\u003C/li>\n\u003Cli>Monitoring, drift detection, and governance\u003C/li>\n\u003Cli>Workflow and process integration\u003C/li>\n\u003Cli>Scalable infrastructure for sensitive models\u003C/li>\n\u003C/ul>\n",{"icon_url":856,"title":857,"description":858,"sub_content":859,"navigation_link":860},"https://admin.cbtw.tech/wp-content/uploads/Data-and-AI-Governance-Data-Analytics-and-AI-service-line-CBTW-global-tech-company.png","Data & AI Governance","Stay in control, reduce risk, and prepare for what’s next.","\u003Cul>\n\u003Cli>Governance frameworks and operating models\u003C/li>\n\u003Cli>Regulation (incl. the EU AI Act) readiness\u003C/li>\n\u003Cli>Access management and permissioning\u003C/li>\n\u003Cli>Metadata, cataloging, and lineage\u003C/li>\n\u003Cli>Ethics and risk assessments for Responsible AI\u003C/li>\n\u003C/ul>\n",{"title":861,"url":862,"target":8},"Discover our Responsible AI Solution","https://lp.cbtw.tech/responsible-ai-solution",{"acf_fc_layout":565,"title":864,"short_description":865,"items":866,"cta_link":8,"hubspot_form_id":563},"Our Approach","Supporting You at Every Steps of your AI & Data Journey",[867,871,875,879],{"icon_url":868,"title":869,"description":870,"link":8},"https://admin.cbtw.tech/wp-content/uploads/CBTW-collaboration-steps-connect.png","Advise with business priorities in focus","We help define where data and AI can improve decisions, efficiency, and performance based on your business goals, operating model, and constraints.",{"icon_url":872,"title":873,"description":874,"link":8},"https://admin.cbtw.tech/wp-content/uploads/CBTW-collaboration-steps-advise.png","Build platforms and use cases that fit your reality","We design and deliver data platforms, analytics & AI solutions using tools, architectures, and delivery models that match your existing environment.",{"icon_url":876,"title":877,"description":878,"link":8},"https://admin.cbtw.tech/wp-content/uploads/CBTW-collaboration-steps-offer.png","Run with stability, control, and continuity","We operate and maintain your platforms, pipelines, and models to keep them secure, reliable, and performant, while reducing operational friction.",{"icon_url":880,"title":881,"description":882,"link":8},"https://admin.cbtw.tech/wp-content/uploads/CBTW-collaboration-steps-collaborate.png","Optimize adoption, performance, and value","Continuous improvement of usage insights, model tuning, governance refinement, & focused iteration, so your data and AI investments keep delivering.",{"acf_fc_layout":884,"tagline":885,"section_title":886,"card":887,"link":8,"hubspot_form_id":563},"block_highlights","Why Work With Us","Driving Performance and Competitive Advantage",[888,904,919,934],{"image":889,"title":902,"description":903},{"ID":890,"id":890,"title":891,"filename":892,"filesize":893,"url":894,"link":895,"alt":896,"author":753,"description":891,"caption":891,"name":891,"status":550,"uploaded_to":754,"date":897,"modified":898,"menu_order":13,"mime_type":602,"type":555,"subtype":603,"icon":557,"width":899,"height":899,"sizes":900},13795,"cbtw-why-work-with-us-revenue-increase","cbtw-why-work-with-us-revenue-increase.jpg",13075,"https://admin.cbtw.tech/wp-content/uploads/cbtw-why-work-with-us-revenue-increase.jpg","https://cbtw.tech/?attachment_id=13795","Abstract architectural pattern of vertical panels with sharp diagonal shadows creating a geometric contrast of light and dark.","2026-03-24 15:06:09","2026-03-24 15:06:21",400,{"thumbnail":901,"thumbnail-width":561,"thumbnail-height":561,"medium":894,"medium-width":899,"medium-height":899,"medium_large":894,"medium_large-width":899,"medium_large-height":899,"large":894,"large-width":899,"large-height":899,"1536x1536":894,"1536x1536-width":899,"1536x1536-height":899,"2048x2048":894,"2048x2048-width":899,"2048x2048-height":899},"https://admin.cbtw.tech/wp-content/uploads/cbtw-why-work-with-us-revenue-increase-100x100.jpg","Revenue Growth","We apply AI to the right use cases — predicting customer behavior, reducing churn, and unlocking new revenue streams at scale.",{"image":905,"title":917,"description":918},{"ID":906,"id":906,"title":907,"filename":908,"filesize":909,"url":910,"link":911,"alt":912,"author":753,"description":907,"caption":907,"name":907,"status":550,"uploaded_to":754,"date":913,"modified":914,"menu_order":13,"mime_type":602,"type":555,"subtype":603,"icon":557,"width":899,"height":899,"sizes":915},13797,"cbtw-why-work-with-us-cost-reduction","cbtw-why-work-with-us-cost-reduction.jpg",14613,"https://admin.cbtw.tech/wp-content/uploads/cbtw-why-work-with-us-cost-reduction.jpg","https://cbtw.tech/?attachment_id=13797","Abstract folded shapes with smooth edges, forming layered peaks and shadows in muted yellow and green tones.","2026-03-24 15:08:44","2026-03-24 15:08:57",{"thumbnail":916,"thumbnail-width":561,"thumbnail-height":561,"medium":910,"medium-width":899,"medium-height":899,"medium_large":910,"medium_large-width":899,"medium_large-height":899,"large":910,"large-width":899,"large-height":899,"1536x1536":910,"1536x1536-width":899,"1536x1536-height":899,"2048x2048":910,"2048x2048-width":899,"2048x2048-height":899},"https://admin.cbtw.tech/wp-content/uploads/cbtw-why-work-with-us-cost-reduction-100x100.jpg","Cost Reduction","Deleted: Modern data platforms reduce infrastructure overhead, maintenance efforts, and 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Are you the next one?",{"ID":514,"id":514,"title":1151,"filename":1152,"filesize":1153,"url":515,"link":1154,"alt":518,"author":547,"description":1155,"caption":1155,"name":1156,"status":550,"uploaded_to":551,"date":1157,"modified":1158,"menu_order":13,"mime_type":554,"type":555,"subtype":556,"icon":557,"width":558,"height":558,"sizes":1159},"Call-to-action-banner-Data-Analytics-and-AI-service-line-CBTW-global-tech-company","Call-to-action-banner-Data-Analytics-and-AI-service-line-CBTW-global-tech-company.png",140069,"https://cbtw.tech/service-overview/ai-data-platforms/call-to-action-banner-data-analytics-and-ai-service-line-cbtw-global-tech-company/","Call-to-action banner Data Analytics and AI service line CBTW global tech company","call-to-action-banner-data-analytics-and-ai-service-line-cbtw-global-tech-company","2025-07-01 17:55:05","2026-03-22 12:03:09",{"thumbnail":517,"thumbnail-width":561,"thumbnail-height":561,"medium":515,"medium-width":558,"medium-height":558,"medium_large":515,"medium_large-width":558,"medium_large-height":558,"large":515,"large-width":558,"large-height":558,"1536x1536":515,"1536x1536-width":558,"1536x1536-height":558,"2048x2048":515,"2048x2048-width":558,"2048x2048-height":558},{"title":824,"url":1161,"target":8},"#contact-form","53faebde-0c51-4ced-b9b1-6ad0193d169f",{"acf_fc_layout":1164,"title":1165,"ui_v2":562,"short_description":1166,"cbtw_related_group_filters":1167,"items":511,"link":1172,"hubspot_form_id":563,"mainPostId":55},"block_insights","INSIGHTS","Get inspired by our data, analytics and AI insights",{"cbtw_related_category_filter":1168,"cbtw_related_tag_filter":1169,"cbtw_related_industry_filter":1170,"cbtw_related_service_filter":1171},[],[],[],[507],{"title":1173,"url":1174,"target":8},"View all","https://cbtw.tech/insights?cbtw_services=ai-data-platforms",{"acf_fc_layout":565,"title":1176,"short_description":1177,"items":1178,"cta_link":8,"hubspot_form_id":563},"SERVICES","Discover Our Capabilities",[1179,1184,1189,1194],{"icon_url":1180,"title":46,"description":1181,"link":1182},"https://admin.cbtw.tech/wp-content/uploads/CBTW-Icon-service-Software-Engineering.png","Build scalable digital systems that speed up delivery, improve reliability, and support long-term product growth.",{"title":46,"url":1183,"target":8},"https://cbtw.tech/service-overview/software-engineering/",{"icon_url":1185,"title":781,"description":1186,"link":1187},"https://admin.cbtw.tech/wp-content/uploads/CBTW-Icon-Cloud-Enterprise-Platforms.png","Build resilient cloud and enterprise platforms that improve scalability, performance, and operational efficiency.",{"title":781,"url":1188,"target":8},"https://cbtw.tech/service-overview/cloud-and-enterprise-platforms/",{"icon_url":1190,"title":75,"description":1191,"link":1192},"https://admin.cbtw.tech/wp-content/uploads/CBTW-Icon-service-Cyber-Security.png","Protect systems, people, and data so your business can operate, adapt, and grow with confidence.",{"title":75,"url":1193,"target":8},"https://cbtw.tech/service-overview/cybersecurity/",{"icon_url":1195,"title":743,"description":1196,"link":1197},"https://admin.cbtw.tech/wp-content/uploads/60x60_StrategyProductTransformation.png","Helping organizations translate strategic vision into tangible digital products and transformation programs.",{"title":743,"url":1198,"target":8},"https://cbtw.tech/service-overview/strategy-product-transformation/",[],[],[],[],[],[],[],{"related_title":8,"posts":1207},[1208,1219,1229],{"id":1209,"title":1210,"description":8,"excerpt":1211,"date":1213,"categories":214,"link":1214,"image":1215,"images":1216},13905,"Achieving Customer 360 View for a Leading Private Bank",{"rendered":1212},"We built a unified, governed data platform that gave every business team a complete 360-degree view of their customers—and the foundation for smarter, data-driven decisions at scale.","2026-03-25","https://cbtw.tech/insights/achieving-customer-360-view-for-a-leading-private-bank","https://admin.cbtw.tech/wp-content/uploads/jerry-shen-RDxYhQKFA4Y-unsplash-scaled.jpg",{"medium":1217,"large":1218,"full":1215},"https://admin.cbtw.tech/wp-content/uploads/jerry-shen-RDxYhQKFA4Y-unsplash-800x533.jpg","https://admin.cbtw.tech/wp-content/uploads/jerry-shen-RDxYhQKFA4Y-unsplash-1024x683.jpg",{"id":1220,"title":1221,"description":8,"excerpt":1222,"date":1213,"categories":214,"link":1224,"image":1225,"images":1226},13899,"Reducing Customer Churn by 15% With Predictive Analytics",{"rendered":1223},"This case study article details how we managed to create a churn prediction solution for a Direct Banking company. Learn how we achieved to reduce the churn rate by 6% after 10 months, and by 15% only two years.","https://cbtw.tech/insights/reducing-customer-churn-by-fifteen-per-cent-with-predictive-analytics","https://admin.cbtw.tech/wp-content/uploads/ryoji-iwata-sN3235md5BY-unsplash-1-scaled.jpg",{"medium":1227,"large":1228,"full":1225},"https://admin.cbtw.tech/wp-content/uploads/ryoji-iwata-sN3235md5BY-unsplash-1-800x783.jpg","https://admin.cbtw.tech/wp-content/uploads/ryoji-iwata-sN3235md5BY-unsplash-1-1024x1002.jpg",{"id":1230,"title":1231,"description":8,"excerpt":1232,"date":1234,"categories":214,"link":1235,"image":1236,"images":1237},12922,"Computer Vision Forecast: Predict Dirt and Pollution on Vehicles",{"rendered":1233},"This case study details how we helped a chemical group to investigate a computer vision solution for forecasting the level of dirt and pollution on vehicles.  The goal was to reduce consumption costs and environmental impact.\n","2026-03-13","https://cbtw.tech/insights/computer-vision-forecast-predict-dirt-and-pollution-on-vehicles","https://admin.cbtw.tech/wp-content/uploads/zulfahmi-khani-9gvFjMVS9A0-unsplash-scaled.jpg",{"medium":1238,"large":1239,"full":1236},"https://admin.cbtw.tech/wp-content/uploads/zulfahmi-khani-9gvFjMVS9A0-unsplash-800x533.jpg","https://admin.cbtw.tech/wp-content/uploads/zulfahmi-khani-9gvFjMVS9A0-unsplash-1024x683.jpg",1776996543089]